This Privacy Policy explains how Crown Jewelz, operated by Excite Ultra Media Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to players residing in the United Kingdom. By creating an account and using our services, you agree to the handling of your information as described below.

What We Collect and Why

When you register an account, we collect personal information such as your full name, date of birth, email address, and residential address. This information is required to verify your identity, confirm your eligibility to play, and comply with our obligations under the licensing conditions set by the Anjouan Gaming Authority. During transaction processing — including deposits and withdrawals — we also collect payment-related details such as your chosen payment method and transaction history. We do not store full card numbers on our servers; payment data is handled through secure third-party gateways.

We may also collect technical data during your sessions, including your IP address, browser type, and interaction logs. This information helps us maintain the security and functionality of our web platform, detect unusual activity, and ensure that your experience remains stable and protected. We use cookies to manage your session state and remember your preferences. You can manage cookie settings through your browser, though disabling certain cookies may affect how parts of the platform function.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption during transmission, and all information is held on secure servers with restricted internal access. Only authorised personnel with a legitimate operational need are permitted to access your personal records. We take reasonable technical and organisational steps to prevent unauthorised access, loss, or disclosure of your information.

We share your data only in strictly limited circumstances. These include passing necessary details to payment processors and identity verification services in order to complete transactions and fulfil our know-your-customer obligations, and disclosing information to regulatory or law enforcement authorities when we are legally required to do so. We do not sell your personal data to third parties, and we do not share it for marketing purposes without your explicit consent.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain your records for the duration required by applicable regulations and our licensing conditions. Once that retention period has passed, your data is securely deleted or anonymised.

As a player based in the UK, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, and to request the removal of your data where no legal obligation requires us to retain it. To exercise any of these rights, please contact us through our support channels. We will respond to verified requests within a reasonable timeframe. If you are not satisfied with how we have handled your data, you have the right to raise a concern with the relevant data protection authority in your jurisdiction.

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. When we make material changes, we will notify you via the email address associated with your account or through a notice on the web platform. Continued use of our services following any update constitutes your acknowledgement of the revised policy.